Best Practices by Arthur Andersen
Share
Link to this App:
Embed this App on your site:
Description
Best Practices
Arthur Andersen
Touchstone
January 22, 2001
What makes the worlds top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.
Features
- Attractive interface provides a natural reading experience with full pagination.
- Table of Contents incorporates one click navigation.
- Vertical and horizontal page orientation.
- Adjust font size with a pinch, text reflows automatically.
- Search the text within a book.
- Create margin notes with user notation.
About Simon & Schuster
Simon & Schuster, a part of the CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction & nonfiction for consumers of all ages, across all printed, electronic, & audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Children's Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.s top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.Unlike most books based merely on an authors own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.
Features
- Attractive interface provides a natural reading experience with full pagination.
- Table of Contents incorporates one click navigation.
- Vertical and horizontal page orientation.
- Adjust font size with a pinch, text reflows automatically.
- Search the text within a book.
- Create margin notes with user notation.
About Simon & Schuster
Simon & Schuster, a part of the CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction & nonfiction for consumers of all ages, across all printed, electronic, & audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Children's Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.s own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.
Features
- Attractive interface provides a natural reading experience with full pagination.
- Table of Contents incorporates one click navigation.
- Vertical and horizontal page orientation.
- Adjust font size with a pinch, text reflows automatically.
- Search the text within a book.
- Create margin notes with user notation.
About Simon & Schuster
Simon & Schuster, a part of the CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction & nonfiction for consumers of all ages, across all printed, electronic, & audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Childrens Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.s Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.
Arthur Andersen
Touchstone
January 22, 2001
What makes the worlds top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.
Features
- Attractive interface provides a natural reading experience with full pagination.
- Table of Contents incorporates one click navigation.
- Vertical and horizontal page orientation.
- Adjust font size with a pinch, text reflows automatically.
- Search the text within a book.
- Create margin notes with user notation.
About Simon & Schuster
Simon & Schuster, a part of the CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction & nonfiction for consumers of all ages, across all printed, electronic, & audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Children's Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.s top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.Unlike most books based merely on an authors own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.
Features
- Attractive interface provides a natural reading experience with full pagination.
- Table of Contents incorporates one click navigation.
- Vertical and horizontal page orientation.
- Adjust font size with a pinch, text reflows automatically.
- Search the text within a book.
- Create margin notes with user notation.
About Simon & Schuster
Simon & Schuster, a part of the CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction & nonfiction for consumers of all ages, across all printed, electronic, & audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Children's Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.s own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.
Features
- Attractive interface provides a natural reading experience with full pagination.
- Table of Contents incorporates one click navigation.
- Vertical and horizontal page orientation.
- Adjust font size with a pinch, text reflows automatically.
- Search the text within a book.
- Create margin notes with user notation.
About Simon & Schuster
Simon & Schuster, a part of the CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction & nonfiction for consumers of all ages, across all printed, electronic, & audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Childrens Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.s Publishing, Simon & Schuster Audio, Simon & Schuster Digital, & international companies in Australia, Canada, & the United Kingdom. For more information, visit www.simonsays.com.
About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.
Support
If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.
Screen Shots
